Referencias

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• Berander, P., Damm, L., Eriksson, J., Gorschek, T., Henningsson, K; Jönsson, P., Kågström, S., Milicic, D., Mårtensson, F., Rönkkö, K., Tomaszewski, P. (2005). Software quality attributes and trade-offs. Blekinge Institute of Technology.
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• Dromey, G. (1996). Cornering the Chimera. IEEE Software. Vol 13, Nro. 1. Recuperado el 15-08-2002 de: http://www.computer.org/software/so1996/s1033abs.htm
• Gillies, A.C., Software Quality. (1998). Theory and Management, Second Edition, Thomson Computer Press, New York. 
• Grady, R., & Caswell, D. (1987) Software Metrics: Establishing a company-Wide Program. Prentice Hall.
• IEEE Standard 610. (1990)Institute of Electrical and Electronics Engineers Computer dictionary. Compilation of IEEE Standard Computer Glossaries.
• McCall, J.A., Richards, P.K., Walters, G.F. (1977). – “Factors in Software Quality”. Vols I, II, III. NTIS AD-AO49-014, 015, 055.
• Ortega, M., M. Pérez, & T. Rojas. (2000). "A Model for Software Product Quality with a Systemic Focus," in 4th World Multiconference on Systemics, Cybernetics and Informatics SCI 2000 and The 6th International Conference on Information Systems, Analysis and Synthesis ISAS 2000, Orlando, Florida, pp. 395-401.
• Pérez, M., T. Rojas, L. Mendoza, & A. Grimán. (2001). "Systemic Quality Model for System Development Process: Case Study", in Seventh Americas Conference on Information Systems – AMCIS 2001, Boston, Massachusetts, August, pp. 1297-1304.
• Pressman, R. S. (2005). “Ingenieria de Software. Un enfoque práctico”. Editorial MCGRAW-HILL.
• Pressman R. (2002) Ingeniería de Software. Un Enfoque Práctico. Quinta Edición. Mc Graw Hill. 
• Rojas, T. & M. Pérez. (1995). “Improvement in the Development of Information Systems by increasing its Process Effectiveness”, in InterSymp ’95 - 5th International Symposium on Systems Research, Informatics and Cybernetics, Baden-Baden, Germany, pp. 36-42.